Payment & Shipment:
1. We accept Alipay, Paypal, Western Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2. All the items will be dispatched within 2 business days, to USA ,Canada, Australia Russia and United Kingdom need around 3 to 4 weeks ,to other countries may need 4 to 5 weeks , to Italy Brazil, Greece and other small counties, it may need 5 to 6 weeks.But Sometimes ship may delay on the way due to some special reason, you can contact us, we will solve for you.
3. If you need fast shipping , please contact us before payment.
4. Also ,the delay or failure delivery is sometimes caused by the policy of different customs, for example ,the laser pointer is unacceptable in some countries. So please double check your local customs policy carefully before payment. Or, we will not be responsible for any failure delivery related destination customs issue.
1. All the products we are selling include factory warranty ,don’t cover times that have been abused, burned and damaged in any form.
2. Please leave a message if you have not received item in 30 days,we will check it with post office, and then resend or refund any missing item.
3. If you have a defective item,please contact us within 2 days from you receive the shipment .All return items must be returned with it’s original packaging and accessories.We will refund the money to you when we get the return items,Or replace item for you.
1. Q: Are you authentic DUcare brushes?
A: Yes,all brushes are real DUcare.
2. Q: I dont receive my packages,what should I do?
A: Please contact with us through Aliexpress message firstly.We will help you and arrange inspection our processing link. At the same time,you need check your shipping address and whether the payment is successful.Also if you are convenient,pls check with the post office nearby.
3. Q: Can you sell wholesale price?
A: Yes,if your order above 10 sets one time.You can contact with us.
4. Q: What should I do when I receive a DUcare product?
A: Please check carefully whether the received product is same as what you ordered. If you receive a wrong product, damaged product, or partial shipment of your order, please immediately contact the store to obtain after-sales support. We apologize for the inconvenience to you in case anything happens like this.
5. Q: What should I do when there is a quality problem of the product?
A: Whether you use DUcare products first time or you are DUcare products enthusiast, you will face the following condition: there will be some hair loss or slightly color fading when you first time wash the makeup brush. This is normal phenomenon. However, if this situation continues during the subsequent use, then it is a quality problem. Please contact our customer service. DUcare provides you up to 6 months quality assurance.